What’s Slowing Down Your Customer Service?

What’s Slowing Down Your Customer Service?

Speed is not a one-dimensional call center requirement. It’s deep-seated within a brand’s customer service strategies, policies, and the customer journey. Customers today are so used to everything being handed to them fast, thanks to the Internet and the explosive...
Protecting Your Business Assets

Protecting Your Business Assets

We live in increasingly uncertain times and with the threat of terrorism, unexpected disasters and tragedies happening around us nearly on a daily basis both our lives and our assets are in constant danger. From wild fires and flooding to bomb blasts and chemical...
Why Virtual Servers Are the Future

Why Virtual Servers Are the Future

Some may argue that in the ‘good old days’ of IT, things were a lot simpler and straight forward. Take physical servers for example, which could be configured to perform a specific task such as email, web hosting, or database requirements. If the business started to...